Interruptions to potable water service are a key component of UK water utilities’ customer service incentive mechanism (SIM) scores and for many companies they are an outcome delivery incentive (ODI).
Being able to restore potable water quickly to homes which have lost supply can dramatically improve utilities’ performance commitments for disruptions to the network and customer service.
Using the Overland Supply Service during an emergency burst event means customers are quickly informed and supply quickly restored while works are carried out. Better management of leakage and burst events also helps utilities avoid compensation payments – which are mandatory to householders who have been cut off for more than 12 hours.
Many companies are now moving to zero interruption of supply. This means that during planned work on the network a continuous supply of water is required.
The Overland Supply Service can be used by the planning team to work with contractors to help ensure that customers supply is not impacted by work whilst also providing more time for contractors to complete work should unseen events occur.