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Overland Supply Service

Aquam’s Overland Supply Service can provide specially fitted vehicles, which can quickly restore water to households that have lost supply in an emergency burst incident or during planned works.

Everything needed to create a temporary replacement water network for at least 24 households is carried as standard aboard a single Overland Supply Vehicle and installed by a two-person crew.

Overland Supply Service

Customer benefits

Interruptions to potable water service are a key component of UK water utilities’ customer service incentive mechanism (SIM) scores and for many companies they are an outcome delivery incentive (ODI).

Being able to restore potable water quickly to homes which have lost supply can dramatically improve utilities’ performance commitments for disruptions to the network and customer service. 

Using the Overland Supply Service during an emergency burst event means customers are quickly informed and supply quickly restored while works are carried out. Better management of leakage and burst events also helps utilities avoid compensation payments – which are mandatory to householders who have been cut off for more than 12 hours.

Many companies are now moving to zero interruption of supply. This means that during planned work on the network a continuous supply of water is required. 

The Overland Supply Service can be used by the planning team to work with contractors to help ensure that customers supply is not impacted by work whilst also providing more time for contractors to complete work should unseen events occur.

Overland Supply Services

Fully equipped

Each vehicle is manned by two fully-trained technicians and carries everything needed to restore water supply to householders.

The standard kit comprises an Overland Supply Manifold, 250m-lengths of both 2.5-inch and 1-inch collapsible drinking water hose along with connectors and adaptors. 

The hose is the only product of this type approved by the Water Regulations Advisory Scheme (WRAS) for potable water use in the UK.

To ensure a safe, reliable supply and avoid damage to household systems, the on-board equipment also includes pressure-reducing valves.  A water meter can be fitted to measure the amount of water diverted to households from the main to ensure it is not classed as ‘unaccounted for’ usage.

Overland Supply Service

Traffic management

Each van carries a full set of temporary roadworks equipment, meeting the requirements of Chapter 8 of the Department for Transport’s Traffic Signs Manual.

The safety and technical equipment on board the Overland Supply Vehicles can be custom-fit to meet the requirements of individual utility companies and contractors.

“If water companies are serious about keeping potable water network disruption to a minimum this is a fantastic innovation.”

Roman Boryslawskyj, consultant at Aquam Water Services and former operations manager in water supply and networks for Yorkshire Water

Overland Supply Service
0844 543 3540
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