Calm Network Training

Human error in the way hydrants, valves and pumps are operated is a major cause of surge effects in water supply networks. Surge is a major cause of leaks and bursts in pipe infrastructure.

Much of this harm can be avoided by modifying the way the network is operated. This can be achieved by ensuring operators are thoroughly trained, which utilities must do under their duty of care.

Aquam’s Calm Networks Training, which ​is delivered online, ensures that candidates achieve an understanding of the causes of transient surge in the water network.

Calm Network Training

Accredited course

Aquam’s courses have received a Certificate of Accreditation from the Institute of Water. They provide training and assessment of acceptable levels of competence when operating a range of valve technologies found in the water network.

A licensed network operator itself, Aquam has delivered 40 training sessions for approximately 600 employees of Thames Water and its partner companies.  

Fire authorities too have been keen to take advantage of Calm Network training. Poorly managed emergency use of standpipes can create bursts that cost millions to utilities and risk outing water supplies during critical fire incidents.

Calm Network Training

Multiple benefits

The benefits of this training go far beyond reducing surges, they include:

  • Increased lifespan of existing infrastructure
  • Reduced leakage and water wastage
  • Fewer incidents of discolouration and contamination of the water supply caused by ingress
  • Fewer customer complaints about leakage, water quality and supply interruptions
  • Reduced risk of pollution from burst main run-off to water courses
  • Reduced traffic disruption caused by leak repair
  • Significant cost reductions


On successful completion of the Calmer Network Training course, operators receive a certificate. Their details are registered on a central database for a year, after which an annual refresher course is required to keep their skills up-to-date. 

The online training course can be taken for free. Aquam Water Services can develop bespoke e-training packages for organisations with specific in-house requirements.

Customer Quote

 “The e-training Calm Networks Training package is a great way of educating our workforce and showing how we are effectively managing our clients’ networks.” 

James Lawton, Amey

Download Aquam’s Calm Network Training brochure:


Aquam Water Services are proud to have achieved the following accreditations.