Delete My Data

If you wish to delete your account or any of your personal data stored by us, please complete and submit the deletion request form below.

A member of staff may need to contact you to complete the process.

For any further information info@aquamcorp.co.uk

Deletion Request Form

Please fill in the form and we'll get back to you as soon as possible.

We aim to process and complete all data deletion requests within 24 hours.

Name * Email * Username Calm Network Certificate Phone (Optional) Which data do you wish to delete? Calm Networks Account Hydrant Finder App - User Account ^[1]. Both *

[1] Note: Hydrant Finder refers to the "Aquam Approved Hydrant Finder App"
developed by Protean Systems.

Comments

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Your right to privacy

Your right to privacy is very important to us. We take the security of your information seriously and have policies and processes in place to ensure it remains safe.

About Aquam Water Services Ltd (Aquam)

Unit 10-12, Jubilee Business Park, Derby, DE21 4BJ
We are registered as a company in England and Wales under registration number 09527628

How we use your personal information

We will only collect, use, hold or disclose personal information where we have a lawful basis to do so. This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent. We will use your information to:

mail out any requested items
keep our records up to date
process payments
inform you should you win a prize draw
Contact your friend if you have made a referral with consent
Process job applications
Gain feedback from you
prevent crime and meet our legal obligations
prudentially manage our business through the use of models and forecasts
keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.

How you can manage the information we hold and how we use it

Should your personal information change (e.g. your postcode), or if you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please email info@aquamcorp.co.uk including full details of your request.

Data protection regulations mean you have rights over how we hold and use the information we hold about you:

You have the right to give your consent to us using your data for any activities we do not have a lawful basis to carry out, for example sending you marketing communications.You can withdraw consent at any time
You have the right to request access to the information we hold about you; this is called a Data Subject Access Request
You have the right to know who your data is shared with and why
You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted
You have the right to have automated processing and profiling restricted. Profiling may be used to analyse or predict economic situations, health, personal preferences, interests, reliability, behaviour, location or movements
You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above please contact us by:

e-mailing info@aquamcorp.co.uk
writing to Aquam Water Services, Unit 10-12, Jubilee Business Park, Derby, DE21 4BJ.
telephone on 01332 229228
Please do not include confidential information in e-mails or letters.

How we share your information

From time to time we may send information to, receive information from, or exchange your personal information with:

any company within our group of companies by means of a centralised database
partners or agents who support us to deliver our products and services to you, or that we refer you to, or that refer you to us
companies who perform essential services for us
third-party organisations that conduct research, analysis and marketing activities on our behalf
regulators, courts or other public authorities
the emergency services in the case of accident or emergency

We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for legal or regulatory reasons. Where we have relationships with other organisations that process your information on our behalf we take care to ensure they have high data security standards. We will not allow these organisations to use your personal information for unauthorised purposes.

If the business is reorganised or sold to another organisation, we may transfer any personal information we hold to that organisation.